How can we help you?
Search our knowledge base or browse the categories below.
Account & profile
Managing your membership, updating contact info, and password resets.
Payments & billing
Making payments, understanding fees, and viewing transaction history.
Equity & ownership
Understanding your equity percentage, dividends, and property values.
Frequently asked questions
How do I qualify as an "Active Member"?
To become an Active Member eligible for home selection, you must reach a minimum investment portfolio threshold — through a lump sum or monthly contributions.
When are dividends distributed?
Dividends are calculated monthly from the rental income of the property portfolio. After the co-op's share is set aside, the remainder is split among members in proportion to their account balance (investment plus dividends not withdrawn) at the end of that month, and credited to your account balance on the 1st of the following month, where it earns the next month's dividends too.
Can I withdraw my investment?
Yes, with a waiting period. Because funds are invested in real estate, withdrawals are processed quarterly — please submit a request at least 45 days prior to quarter end.
What payment methods do you accept?
We accept ACH bank transfers (no fee) and major credit/debit cards (a small processing fee applies). You can manage payment methods in the member portal.
Still need help?
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